Concentrix, Teleperformance Shares Drop as AI Customer-Service Shift Grows

Shares of call-center operators Concentrix (CNXC) and Teleperformance (TEP:FP) fell sharply amid signs that companies are increasingly turning to AI to handle customer-service tasks. The selloff was triggered after Concentrix cut its revenue outlook and warned of spending cuts by some clients, deepening analyst concerns over the threat AI tools pose to the industry.